At Shiv Holidays, your safety, comfort, and travel experience are our top priorities. Please read the following guidelines carefully before booking your trip:
🚫 Insurance Disclaimer
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We do not provide insurance covering accidents, illness, theft, or personal losses.
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Travelers are strongly advised to arrange appropriate travel insurance on their own before the trip.
🎒 Travel & Luggage Guidelines
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Please avoid traveling with heavy luggage to ensure ease of movement and comfort.
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Itinerary changes may occur due to weather, road conditions, participant health, or other unforeseen factors. We reserve the right to adjust the schedule in the interest of safety and convenience.
🚌 Onboard Conduct
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Smoking is strictly prohibited on the bus during travel.
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We maintain a zero-tolerance policy for misconduct or indiscipline. Any participant found violating the code of conduct may be asked to leave the trip without refund.
📞 Communication & Departure
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Departure time is fixed and shared in advance. It is your responsibility to update your status to the trip coordinator.
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The coordinator will attempt to contact you at least twice, but we are not responsible if calls are not connected or answered.
🏕️ Damage & Liability
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The person making the reservation is responsible for any damage caused to property (rooms, camps, resorts, etc.) and will be liable to pay for repairs or replacement.
💰 Additional Charges
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After tour cost finalization, any hike in monument/museum entry fees, government taxes, fuel surcharges, or guide charges imposed by authorities will be charged as extra.
⛰️ Vehicle Use in Hilly Terrain
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In hill regions, drivers may turn off air conditioning or music systems based on road and weather conditions for safety purposes. Your cooperation is appreciated.
🩺 Medical Disclaimer
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In case of injury or illness during the trip/activity, Shiv Holidays and its staff will not be held responsible. Kindly travel at your own risk and with proper precautions.
🌧️ Unforeseen Delays or Extensions
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Expenses due to natural calamities, vehicle breakdowns, or other delays beyond our control (e.g., hotel, meals, transport, repairs) will be borne by the travelers.
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No refunds will be issued in such cases.
🛑 Non-compliance
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We reserve the right to cancel participation of any individual who fails to follow instructions from our guides or staff during the trip or activities, without any refund.