Privacy Policy
Effective Date: September 01, 2025
At Shiv Holidays., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with us—whether by visiting our website, booking a tour, or communicating with our team.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Details: Full name, address, email ID, phone number, date of birth, gender, etc.
- Travel Preferences: Destination interests, special requests, accommodation preferences.
- Booking and Payment Information: Transaction details, billing address, and limited payment data (we do not store full card information).
- Passport and Visa Information: Required for international travel bookings.
- Device and Usage Data: IP address, browser type, device type, and pages visited on our website.
- Marketing Preferences: Your consent to receive newsletters or promotional offers.
2. How We Use Your Information
We use your information to:
- Process tour bookings and confirmations
- Send invoices, travel documents, and itineraries
- Customize tour offerings based on your preferences
- Respond to inquiries and provide customer support
- Improve our website and services
- Send updates, promotions, and offers (only if you opt in)
- Comply with legal and regulatory obligations
3. Information Sharing
We do not sell or rent your personal data. However, we may share your information with:
- Airlines, hotels, transport providers, or tour operators involved in your travel arrangements
- Government authorities (passport, visa, tax purposes)
- Payment gateways and banks for processing payments
- IT service providers who support our systems (under strict confidentiality agreements)
All third parties are expected to respect the security of your data and use it only for authorized purposes.
4. Data Security
We take appropriate measures to protect your data, including:
- Encrypted website and secure payment gateways
- Internal access control and password protection
- Secure storage of documentation for visa or travel compliance
Despite our best efforts, no method of data transmission or storage is 100% secure. We encourage you to protect your login credentials and devices.
5. Cookies and Tracking
Our website may use cookies to:
- Understand site usage and improve your browsing experience
- Remember your preferences
- Show relevant ads or retargeting (if enabled)
You can manage or disable cookies in your browser settings.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Correct or update inaccurate information
- Withdraw consent for marketing communications
- Request deletion of your data (where legally applicable)
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Please review it periodically to stay informed.